Important Update - March 11, 2025: 6:45 p.m.

Thank you for your patience as we worked through today’s registration system issues. We’re happy to share that summer program registration for Summer Power, Nature Power and Power Preschool will reopen on the following schedule:

  • Thursday, March 13 at 7:00 a.m. – Registration will open for all summer child care (Summer Power, Nature Power, Summer Power Preschool) locations except District 196 locations.
  • Friday, March 14 at 7:00 a.m. – Registration will open for District 196 (Burnsville and Eagan) locations. 

Summer Sports registration is now back up and available! You can log in and register at any time. 

If you believe you were able to complete registration this morning, you can confirm any successful enrollments by logging into your community account. If you have not yet created your new community account, please do so now before you register for programs.

We know this has been a frustrating experience, and we appreciate your patience. If you have any questions, our customer service team is here to help.

We are excited to share that we will be transitioning to a new Customer Relationship Management (CRM) system effective March 2025. This upgrade is a key part of our commitment to improving your overall experience with us by enhancing our registration processes and services.

What This Means for You

  • Improved Service: The new system will streamline our processes so we can focus more on you and the communities we serve. 
  • Program Registration: Online registration is currently unavailable as we complete the transition to our new system.
  • Continued Support: We are working diligently to ensure that this transition is as smooth as possible, but we do expect there to be some bumps along the way. If you have questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.

What to Expect

  • Create Your YMCA Community Account: You may have created a Y account in our previous system. That’s great. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.
  • Enhanced Features: The new CRM will allow us to provide you with even more personalized support and services.
  • Online Membership and Program Registration: Online membership registration is now available. (Please note: If you are experiencing problems completing an online membership purchase, please clear the cache and cookies on your web browser and click here to use the membership builder). Program registration dates will be staggered and will be updated here.
  • Customer Service: Due to higher demand and system limitations, response times may be longer than normal. Thank you for your patience.
  • Fitness Reservations: Pool, water exercise and racquetball reservations are not affected by the CRM transition and can be scheduled as normal.
  • Virtual Y: To access Virtual Y, you’ll need to create your Y Community account in our new system. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.

Billing and Payments

Payments can be made during the blackout period, however credit card processing will take place by the end of February once our new CRM system is live.

Credit card charges for online purchases or regular draft payments will be listed as “YMCA North-DRAFT- 612-465-0450 MN 55402 US” on your credit card statement.

Thank you for your patience as we make this exciting transition!

As we continue the transition to our new customer relationship management (CRM) system, the following payment draft dates will apply.

Child Care

The next payment draft date is expected to process on Friday, March 14 for the following:

  • ECLC: payment will process for weeks of 2/17 - 3/17
  • Preschool: payment will process for the month of March
  • School Age Care: payment will process for weeks of 2/24 - 3/24

Programs, including Overnight Camp, Teen Wilderness Camp and Family Summer Camp

  • March 1 payment drafts will take place the week of March 10, 2025 and will resume their tentatively resume their regular schedule on Tuesday, March 18.

For a smooth transaction on the above draft dates, please ensure sufficient funds are available in your account.

Watch for More Details

We will keep you informed throughout the transition and provide updates on the progress as available. To ensure you have the most current information, please watch for future YMCA of the North email communications. We will be regularly updating this webpage with the latest details and registration information for 2025.

If you would like to receive future communications that include up to date information about our transition to a new CRM system you can join our list with the button below.

Get Future CRM Updates

We appreciate your understanding and patience as we make this transition. We look forward to continuing to serve you with this enhanced experience.

Frequently Asked Questions

A customer relationship management system is the tool we use to connect with our members and customers, provide program registration and operate the Y.

We’ve outgrown our current system and need a more capable solution to meet your needs and the needs of the communities we serve. The transition replaces our current system and introduces a new platform to better serve you.

With this transition, we will improve our service to you. With the operational efficiencies, we will have more time to focus on you and the communities we serve.

We are working diligently behind the scenes to make this transition happen and will launch in March 2025.

You’ll need to create a Y Community account in our new system. This allows you to manage your household and register for programs (when online registration returns).

If you had a My Y account in our previous system, your household information was carried over to our new system. But, to access the new system, you’ll still need to create a Y Community account. Use the same email you’ve always used, select the “Create Account” option and you’ll be sent a link to set a new password. Once you’ve done that, you’ll be all set to access your information in our new system.

Please use the link sent to your email to complete your account setup within 24 hours. For security reasons, all links expire after this period. If the link expires, you’ll need to use the “Forgot Password” feature to complete your account setup.

Check back frequently to this page for updates on the transition. You can also watch for emails and in-branch messaging that will provide more details on the progress as we get closer to the launch.

We’ll continue to provide plenty of updates on this page, and will send out emails with updates as needed. 

We have teams that are working tirelessly to ensure that this transition goes as smoothly as possible for our members, and are actively identifying the questions you may have so we can provide answers for you. We will have people and processes in place to guide you to make it as seamless as possible, but we do expect some bumps along the way. Thank you for your grace and patience as we work through this transition together.

Due to the timing of the transition to our new CRM, Day Camp registration will open March 6 and Summer Program registration March 11.

Should you have any questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.