We are excited to share that we will be transitioning to a new Customer Relationship Management (CRM) system effective March 2025. This upgrade is a key part of our commitment to improving your overall experience with us by enhancing our registration processes and services.

What This Means for You

  • Improved Service: The new system will streamline our processes so we can focus more on you and the communities we serve. 
  • Program Registration: Registration for programs in 2024 will not be affected by this change. We will provide updates regarding 2025 registration as these details become available. 
  • Continued Support: We are working diligently to ensure that this transition is as smooth as possible, but we do expect there to be some bumps along the way. If you have questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.

What to Expect

  • No Immediate Action Needed: You will not need to take any action now regarding this transition. All your current information and existing registrations will be transferred to the new system. We will reach out with information on any steps you need to take as we get closer to launching the new system.
  • Enhanced Features: The new CRM will allow us to provide you with even more personalized support and services.

Important Update: CRM System Transition Blackout Period February 10-16

From February 10–16, 2025, there will be a temporary blackout period for member account updates, program registrations, and payments.

Thank you for your patience as we make this exciting transition!

Watch for More Details

We will keep you informed throughout the transition and provide updates on the progress as available. To ensure you have the most current information, please watch for future YMCA of the North email communications. We will be regularly updating this webpage with the latest details and registration information for 2025.

If you would like to receive future communications that include up to date information about our transition to a new CRM system you can join our list with the button below.

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We appreciate your understanding and patience as we make this transition. We look forward to continuing to serve you with this enhanced experience.