We are excited to share that we will be transitioning to a new Customer Relationship Management (CRM) system effective March 2025. This upgrade is a key part of our commitment to improving your overall experience with us by enhancing our registration processes and services.

What This Means for You

  • Improved Service: The new system will streamline our processes so we can focus more on you and the communities we serve. 
  • Program Registration: Online registration is currently unavailable as we complete the transition to our new system.
  • Continued Support: We are working diligently to ensure that this transition is as smooth as possible, but we do expect there to be some bumps along the way. If you have questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.

What to Expect

  • Create Your YMCA Community Account: You may have created a Y account in our previous system. That’s great. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.
  • Enhanced Features: The new CRM will allow us to provide you with even more personalized support and services.
  • Online Membership and Program Registration: Online membership registration is now available. (Please note: If you are experiencing problems completing an online membership purchase, please clear the cache and cookies on your web browser and click here to use the membership builder). Program registration dates will be staggered and will be updated here.
  • Customer Service: Due to higher demand and system limitations, response times may be longer than normal. Thank you for your patience.
  • Fitness Reservations: Pool, water exercise and racquetball reservations are not affected by the CRM transition and can be scheduled as normal.
  • Virtual Y: To access Virtual Y, you’ll need to create your Y Community account in our new system. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.

Billing and Payments

Credit card charges for online purchases or regular draft payments will be listed as “YMCA North-DRAFT- 612-465-0450 MN 55402 US” on your credit card statement.

Watch for More Details

We will keep you informed throughout the transition and provide updates on the progress as available. To ensure you have the most current information, please continue to check this page, as well as specific program update pages. We will be regularly updating this webpage with the latest details and registration information.

We appreciate your understanding and patience as we make this transition. We look forward to continuing to serve you with this enhanced experience.

Frequently Asked Questions

A customer relationship management system is the tool we use to connect with our members and customers, provide program registration and operate the Y.

We’ve outgrown our current system and need a more capable solution to meet your needs and the needs of the communities we serve. The transition replaces our current system and introduces a new platform to better serve you.

With this transition, we will improve our service to you. With the operational efficiencies, we will have more time to focus on you and the communities we serve.

We are working diligently behind the scenes to make this transition happen and will launch in March 2025.

You’ll need to create a Y Community account in our new system. This allows you to manage your household and register for programs (when online registration returns).

If you had a My Y account in our previous system, your household information was carried over to our new system. But, to access the new system, you’ll still need to create a Y Community account. Use the same email you’ve always used, select the “Create Account” option and you’ll be sent a link to set a new password. Once you’ve done that, you’ll be all set to access your information in our new system.

Please use the link sent to your email to complete your account setup within 24 hours. For security reasons, all links expire after this period. If the link expires, you’ll need to use the “Forgot Password” feature to complete your account setup.

Check back frequently to this page for updates on the transition. You can also watch for emails and in-branch messaging that will provide more details on the progress as we get closer to the launch.

We’ll continue to provide plenty of updates on this page, and will send out emails with updates as needed. 

We have teams that are working tirelessly to ensure that this transition goes as smoothly as possible for our members, and are actively identifying the questions you may have so we can provide answers for you. We will have people and processes in place to guide you to make it as seamless as possible, but we do expect some bumps along the way. Thank you for your grace and patience as we work through this transition together.

Should you have any questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.

If you’ve been approved for financial assistance, you should have received an email with the code YMCAFA. Here’s how to apply it during registration:

  1. Click the blue cart icon after you have completed signing all contracts and before you select 'Pay Now'.
  2. Enter the code YMCAFA in the promo code field.
  3. Click 'Apply' to see the discounted rate reflected in your cart.

If you have not been approved for financial assistance, the code will not work.